Dubai, United Arab Emirates
75B Villa 15, Jumeirah 1
N/A
+97143322203
I had an exceptionally positive experience at The Cycle Hub. I went in looking for clothing mostly, and I was greeted by JR who was a great help from start to finish. He was very friendly and accommodating, and after chatting with me he offered to help me get my bike fitted (one that I had purchased from another store and feared was too large for me). I’m new to road cycling so he offered a lot of advice and answered all my questions, giving me more time and attention than I had expected when I walked in. I will definitely be back for all my future cycling needs, and would like to especially thank JR for his superb customer service.
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This is to give a massive shout out to the best service I ever experienced in a bike store by Jonalyn, Ernesto and Rafa! Not only was I impressed by their professionalism and immediate follow up on questions, they were very patient, kind and fun people to work with. They view you as a relationship and look after you in all little things that make a huge difference in cycling, being a bike fit, components, feedback, follow up service and even offering a free bike packing to get my Venge home. Jonalyn was smart enough to take a picture of my receipt for tax refund and WhatsApp it to me before I managed to loose it! That’s special, you guys are special! Awesome to work with you. G
Had heard about the Motor City store. Never knew the Jumeirah branch existed. A pleasant surprise. The store is huge. Very capacious. You want to spend time here - that's the feeling you get. Went earlier today to have my cleats fitted. Haven't bought the bike or the shoes from them. The service was exemplary. It was almost like a visit to the doctor. Simon was patient, explained everything and hopefully the issue is fixed- will know when I cycle next weekend. Highly recommended.
Had a great experience buying my first bike in years. I bought two bikes, a road bike for me and an e Bike for my partner. I dealt with Rafa who could not have been any more helpful; answering my questions on what's app, advising me on the necessary equipment and staying behind after his work day was over to deliver the bike to me. A true 5 star service from Rafa - thank you. I would highly recommend buying a bike from here - the cafe is pretty nice too!
Ok, let me start by indicating thy Rafa works there. He is a very good advisor and very empathic. He used to work in other cycling shops and he always maintains his professionalism. The manager and other staff are either angry, overworked or think that you have lots of disposable income that you are willing to throw away. What is very bothering is that the items there are way over the international price. Like a cycling shoe costing 425 usd anywhere is priced at 540usd there. Like what does the owner think? He can just mark up prices endlessly. Shameful attitude to say the least. The cyclist community need good advisors and affordable or at least fairly priced goods. Will never step into this shop again. Please boycott and let us force vendors push prices down. There are lots of local shops like basso and cafe peleton and pedal cafe that are considerate and excellent. Please visit instead
Great job Jonalyn!! Very helpful. Well recommended staff!!
Local bike shop with a range of bikes and great staff to advise and guide on bike selection. Offers bike fitting as well as servicing of bikes. They sell Specialized brand of Bikes, spares and accessories.
Nice place. Accomodating staff. Cool items.
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