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Romana Water Industries LLC

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Dubai, United Arab Emirates

romanawater.com
Bottled water supplier· Water mill

Romana Water Industries LLC Reviews | Rating 2 out of 5 stars (8 reviews)

Romana Water Industries LLC is located in Dubai, United Arab Emirates on Dubai Investment Park - 2, Dubai Investments Park. Romana Water Industries LLC is rated 2 out of 5 in the category bottled water supplier in United Arab Emirates.

Address

Dubai Investment Park - 2, Dubai Investments Park

Phone

+971 48848823

Service options

Delivery

Open hours

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T

The Epic Memes

Bad quality CANCER BOTTLES of water and bottles age of more than 3 years of which have been refilled hundreds of times with the least quality control ever. Again I missed up and brought a book, when its finished I'll stop dealing with you as you never answer calls or take complaints seriously.

A

Ahmad Alchweikh

So I have been trying to contact the to bring some water urgently and they wont answer if they answer they say yes but nothing comes!! I'm searching for a better service than this..

M

Madina Yakubova

I have no idea what all of these 1* are talking about, but as for me, comparing to our previous supplier Golden Water or Golden Bottles, Romana has a perfect service. The delivery is coming always at the same time, no need to worry, to call, to bother. Few times we did not put empty bottles outside just because used only 1 bottle within 1 week and felt more comfortable to change bottles at least by 2 at a time, these times the delivery guy is always knocking the door to offer bottle replacement. Customer service replies on spot within business hours both on WhatsApp and Toll-Free. I am more than satisfied with service and politeness of all their stuff. I've decided to review them after regular silent change of my bottles which I put outside at the morning and noticed a lot of angry clients. Seems more like competitors' envy. The last but for sure not the least, they have quite wallet friendly rates especially during current times it is very important. Wishing you more clients and keep on improving the business.

M

Mofed Ali

One of the worst service I saw in my life. Keep calling for several times to request for water then they will respond after 2 days.

M

Miss E

Really unreliable, didn’t show up for 7 months and then of course wouldn’t refund. Recently rang the door bell trying to sell me another book!!

B

Ben P

Terrible customer service. Knocked on my door last year trying to sell a voucher booklet which thankfully I didn’t buy, instead just buying 1 bottle and paying the deposit. Then didn’t hear anything from them for over 6 months until the same guy knocks on my door trying to sell another booklet. He refused to refund my deposit even though I still had the empty bottle. Terrible company that do not care about customers at all.

K

kingsley sangeewa

Worst experience - They don't know how to value the customer, knowing that water is essential they just ignored your order. We have been their customer but every time we need to call them to bring the water even though we have coupon and each time I told the delivery guy instead of me calling comes every week as I do have kids and we do consume lots of water but still he just ignored. Before he said that delivery day for my are (JVC) is Tuesday then it comes to Monday which we don't really know when as such no option every Sunday we kept the empty bottle outside with coupon and they never comes until we need to call them and remind them that we need water. Since corona we do have a rules that no outsiders is permitted inside the building I and my husband both of us on different occasion explained to the delivery guy and told him that we will keep the empty bottle outside but still they never show up. Yesterday I call the sales person and told him that I need new coupon book and water he said he will come and miss call me but till evening nothing then I call another number that I found on google and a lady name Marwish assist me but again till this morning no water as they only try to call once where I was feeding the babies and could not respond their call, I told her why the guy did not call my husband number as his number is registered to the system. She gives me the area supervisor number I talked to him and again another promise, he will deliver the water this morning before I go to work at 8.30am but when I went there at 8.30 no one and no water we have to rush to the nearest supermarket to buy gallon of water for the day for the babies...How frustrating is that. Please I highly not recommend this company for water as they provide lots of stress and frustration, poor customer service and they don't care of their customer. P.S. Once they give us an expired bottle of water.

S

Shalu wanni

Worst service ever! I’m waiting from yesterday morning .they cannot deliver till today evening They don’t understand that people can stay without food but not without water. I don’t recommend to anyone. WHOEVER IT IS PLEASE TAKE RIGHT ACTION FOR THESE complaints. It’s serious.

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