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PetMart

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Dubai, United Arab Emirates

petmartgroup.com
Pet store· Pet groomer· Pet supply store

PetMart Reviews | Rating 4.4 out of 5 stars (8 reviews)

PetMart is located in Dubai, United Arab Emirates on WH5, Al Merdas Building, Green Community Village. PetMart is rated 4.4 out of 5 in the category pet store in United Arab Emirates.

Address

WH5, Al Merdas Building, Green Community Village

Phone

+971 48860399

Service options

DeliveryIn-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car park

Open hours

...
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E

Eddie Alavi

Our cat is very sensitive and I made sure the team understood this, I also made it very clear if she is not happy stop and return her home. After 3 hours she returned home totally traumatised with uneven patches in her fur. One would have assumed they would have cared more about the animals welfare then anything else. It seems this is not the case. Very disappointing and overall a poor service.

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Waseem Rahman

Outstanding stock of pet essentials. Incredibly knowledgeable and friendly staff. Got my dog on one of their adoption days :)

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Atusa Zamanian Zeinali

After three years of taking my dog to petmart for grooming, the new management, stopped me because my dog is fifteen years old and too old to have an operation for an ear infection( risk of death). We have already discussed the situation with the management but the only response was that you are not taking care of your dog!!!! this is insane and unprofessional. I do not believe this is professional or even humane for a person or management team to say, instead of understanding the pain, they just ignored our family and rejected his presence in the area. PETMART, after three years of being a loyal customer, this is what we get in return??? All your staff know us that we had two dogs, unfortunately, one passed away; they were always friendly to both of them, but once the management team changed, everything changed. Instead of appreciating your customers loyalty and their pets, you just ignored and act on your best interest, which is totally ignoring us. Thank you for not being professional and just know what goes around,comes around.

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Anahita Zamanian

New Managment team is really unprofessional and rude. I am with PetMart for last 3 years and previus staff and owner which I knew before were perfect and friendly, the groomers also were professional. However management changed and since then the deal we had for 3 years canceled suddenly. Today my dog had schedule a grooming same as last 3 years for every week, they wanted the money before taking him not when they bring him back home and just because I was sick and couldn't wake up to pay them money, they refuse to pick up my dog and driver just left!!! I called tham and I found out there is a new manager there who wanted to call me and inform me about the infection my dog had with his ears last month and she actually said I am not taking care of my dog and she knows better than me; the fact is that my dog is with me and i have been taking care of him for the last 15 years, and she tried to push me to use their own clinic not my own dog's DR. after I explained everything she actually wanted me to put my dog's life at risk....really unprofessional and bad behaviour towards an old client!!!!

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M. Ambusaidi

I love how they take care of my cat the grooming guy is one of the best and all the stuff are really friendly

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Joyce Ghanem

Dr sohail is the best! Came for our first consultation gave us all the honest siggestions. You feel he is so real and care so much! Would recommend him to everyone!!

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Anas Haddadin

Great pet services and nice people working there

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Kirk Morey

Food is good, very pricey though, especially considering the ones in the States are known for their value...

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