Dubai, United Arab Emirates
Times Square Center, Al Quoz
N/A
+971 44538164
We had all our hands full when our little new second son arrived and worse off had to spent 12 days at hospital due to complications. Malaak was the perfect choice for us since we needed highly professional skilled day and night nurses that are capable to smoothen the transition from hospital to home and to get a healthy home routine for one newborn and one 1,5 yo toddler. I had severe Mastitis and despite problems breast feeding and being emotionally distressed about not being able to fully provide for my newborn child Malaak nurses were extremely?! professional and supportive about how to best breastfeed despite challenges. For us Malaak proved extremely reliable, skilled, soft and kind hearted enough to „let go“ as a newborn mom and it was truly a delight to have such amazing help for the first 2 months post partum. Today we have 3 boys ;) under the age of 4! Couldn’t have done it without Malaak️dream team. Worth every penny. You pay for what you get! Below photo speaks a thousand words about what Malaak has brought to our home...
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We have used Malaak Services plenty of times and they have been perfect every single time from their professional and vast experience in handling our children to the knowledge and advice shared in various instances. I definitely recommend them for Childcare and also the one on one consults for Sleep which has helped our kids sleep routines
Excellent service, makes the process very easy and we are extremely happy!! Very hard to trust anyone with your kids but Malaak's staff are amazing!! Thank you!
We used Malaak with both our children and cannot overstate how professional, knowledgeable and caring the team is. The nurses were great at adapting to my personal style and preferences. They were loving and attentive and were up-to-date on the latest recommendations for feeding, sleep and all things related. They were equally attentive to me and my needs as a new mother. Malaak is exceptional in every way and the service truly lives up to its name - a team of angels when you most need it.
Took advantage of a sleep consultation on a discounted rate. The experience was average to poor. The zoom meeting lasted 45 minutes, I was data dumped a bunch of pdf documents to read and videos to watch and told to report back daily with a log of my son’s sleep and eat patterns, to which the consultant said she’d respond. She said to send updates twice or once daily, whichever was preferred. I took an hour daily to do this in excel, using the acronyms requested by the consultant, only to be told to do it in WhatsApp instead. My first two days of data and questions were never responded to, which was frustrating as I shared the info in the little spare time I had while being very sleep deprived. At times the WhatsApp responses took up to 24 hours, so we’d be repeating the same issues through two sleep cycles without support. A couple of WhatsApp exchanges happened but generally started with “sorry I’ve been busy” from the consultant and “have you read the material shared” which I had started but felt was a bit cheated. The service should be advertised as a cost for reading material, instead of two weeks hands on support. It didn’t feel like the consultant really analyzed my data for patterns, rather she asked the same questions over and over, such as “what are you eating” “how’s your diet” to which each time I responded the same: vegan and good. In the end the consultant suggested we go against doctor advice and stop certain supplements for my son (Vitamin D) while putting him back on Nexium, which we already clarified did nothing and the doctor (Gastro specialist) already took him off. Thankfully we didn’t and have managed to sort his sled through other consultants. The other responses during the first week were short and again, didn’t seem to string his patterns or profile together holistically. Overall it was not the support or service I had anticipated and I’d be hesitant to use Malaak for any other services based off this experience.
Poor service , they don’t respect customer needs and also they ignore you when asking such questions , they are 24 hrs online in Instagram and Whatsup but the respond is very LATE and they don’t respond unless u tell them that u will complain .. poor company
The worst experience. This service is so called “ bespoke “ I paid them 18 thousand a month and used the service for 2 months because I was convinced that it is the best choice . Their so called night nurse was sleeping on duty , stained my white couch with ketchup and never cared . She put our baby in a non stop rocking habit we can’t get him out of . Be careful when the the nurse is in to doing that . Their management never checked in more than two to 3 times in the whole 2 month period . They did not push when I complained about the nurse . Claimed to send options and sent one option . The night nurse did nothing special to habituate the baby to any good sleeping habits , could not identify any gas issues and do things to relive the baby as nurses do . This so called bespoke service is only good for publicity . She was evening using her mobile while carrying my baby !
A truly wonderful experience. From attending prenatal classes with Cecile through to having night support once our baby girl arrived. I felt supported at every step. The team listened to me and checked in, it is clear they take pride in the training of their team. Thank you to your Angels.
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