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Al Shalal Drinking Water

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Dubai, United Arab Emirates

alshalalwaters.com
Bottled water supplier

Al Shalal Drinking Water Reviews | Rating 3.6 out of 5 stars (8 reviews)

Al Shalal Drinking Water is located in Dubai, United Arab Emirates on 29th St, Al QuozAl Quoz Industrial Area 4. Al Shalal Drinking Water is rated 3.6 out of 5 in the category bottled water supplier in United Arab Emirates.

Address

29th St, Al QuozAl Quoz Industrial Area 4

Phone

+971600565699

Open hours

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A

Azeem Khan

Final Update: Finally I received a call from the manager and he promised to have the bottles delivered. Got my bottles delivered yesterday. Correction: I never said the delivery guy did not pick the phone (please don't deduct the poor man's salary). I had clearly mentioned that Al-Shalal Automated Phone system (which takes orders) is no longer supporting deliveries. Also when I spoke to the operator last he had promised that next time it will not happen. Update: No reply by email - Since below response from Al-Shalal representative, I had sent an email confirming my problem with them and also stating that I would be forced to discontinue my services. But it seems they are no longer interested in old clients business. Therefore I am now discontinuing their services. Please take back your bottles and kindly return my deposit (4 bottles). Original Message: Your toll free numbers or for that matter even landline numbers no longer support automated deliveries. Either you change that or will definitely loose clients to competitors.

M

Meem Sheen

My experience with Al Shalal has exceeded my expectations! Service provided by the company is smooth. I especially like the design of the small bottles.

H

hamid mohammadi

The company with the worst customer service. I was promised a water dispenser with the purchase of Al shalal water for my office, which was suppose to be delivered in a week time now it has been 3.5 months. Also they dont deliver the water waited 2 hours for them yesterday. They just dont want to deliver water.

Z

Zar Maluk Mohammadi

Dont trust the 4 & 5 stars the worst company ever. Believe me you will regret dealing with them after a couple of days.

N

Naseer Ahmad

sharjah altaawun

R

Rania Labour supply رانيا لاستقدام الأيدي العاملة

The Customer Service is very good, they will assist you in the best way that they can. But the attitude of their Delivery Person is not good, if they don't want to deliver, just resign to your Job, you don't have the right to tell your customer that there is specific day for the delivery specially if they don't have water on the day they told you to deliver. One more thing, be careful to deliver your water, because sometimes the bottle water is damage and if we tell the delivery guy they are more mad rather than the customer. Don't be like that.

L

Ligaya Remo

I was very disappointed with the service of Tousef with end mobile number of 7899(one of your outdoor sales). Last Monday, November 16 I ordered 2 bottles from him and he said he would deliver the next day. Everyday I follow him up. And he always promises to deliver to my flat. I gave him one last chance last Saturday. But STILL they did not deliver. I told him I would review him here and he promised again that he will deliver yesterday. IT'S BEEN A WEEK. Until now, no water delivered to my flat. He always makes excuses. It's just sad and frustrating because I gave him a super long chance. I hope you will provide good training to your sales. Thank you. *COMPLAINT RESOLVED* Thank you to the sales manager who visited me to personaly apologize together with Tousef. I received now my two bottles. Thank you for resolving this matter.

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Rizwan Javed

Being more than 8 years old customer(Al Wasmi then Shalal) it’s unfortunate to write this unsatisfactory review due to bad attitude of delivery men and pathetic customer support service recently faced. Deliver guy is not visiting based on the schedules. Had to call multiple time to get the water delivery. Last week I called the delivery guy and asked him to deliver water and asked why he’s not following schedules? he closed the line without allowing me to complete. Then called service center to ask for delivery and report the bad experience with delivery guy, support agent promised to call me back within 5 minutes and to confirm the delivery schedule. It’s been three days now, and still waiting for that 5 mins callback and the water delivery, no update al all. Completely unprofessional and unethical. Update: 09/11/2020 It's promised to sort out the issue and improve their delivery/ customer service. So i have changed the rating accordingly. Will update it further depending upon the quality of service.

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