Abu Dhabi, United Arab Emirates
شارع السلام, Al Nahyan
N/A
+97124992000
It's just okay property in the city. Staffs are not co-operative.. Always strange behaviour from Reception staffs. Only good thing is Laundry service is free (You can Give minimum 02 shirts / pants for a day ) Food - Not bad. Note : Old property
like
So rude reception staffs. Not any polite.. There were several guests on the line to check in, but only one female staff treated them. The other woman who look like to be in more higher position, just counted money grandly with the face like that 'hey, you all are my money, that's all'. Not getting any phone ringing, showing the money to the guests openly. Totally Terrible Hotel. I guess not any training or education about hotel staff manner.
This is old villa not a hotel, they have a great entrance, and small old rooms. Not recommended
We stayed in the hotel for 1 week. Comfortable rooms but services are not up to the mark. Overall we had a good experience.
Comfortable stay,good restaurants and lots of Spa n wellness center.good heated swimming pool and fully equipped Gym.restaurant sit out at pool area.
If I could remove more stars, I would definitely do it. Frauds! Was planing my visit to Abu Dhabi and was looking for a 10day stay in a hotel, came across Villaggio and liked it. Decided to check the rates on their website directly. It was a very beautiful website with the Abu Dhabi address and everything. So I booked a room (it didn’t ask for any credit card details or ID, only name, email and dates. Got the confirmation email with the reference number. When I arrived to Abu Dhabi, front desk agent told me they don’t have booking under my name, I showed them email and reservation number, but it was not in the system. When the hotel manager came, he didn’t look surprised and said that it was a fake website and he “felt sorry for me” and offered me a rate twice higher then was offered on a website. He told me they are aware of the website, but they do nothing. They use it as a fake source to make people pay higher rates as they don’t have choice after arrival to Abu Dhabi. I am pretty sure the website is supported by them as it only benefits them.
Nice place, restaurant inside serves good food. But staffs from reception till restaurant all look so unhappy and not friend.
Warm & courteous staff. Comfortable stay.
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